Refund & Exchange Policy


REFUNDS: All sales are final and there are no refunds unless there has been an error on the part of Sassy Mitchell. 


EXCHANGES: All exchanges must occur within 7 days of you receiving the hair. No exceptions. Do not remove the rubber-bands from the hair. If rubber-bands are removed, all exchanges will be void and not accepted. Coloring, chemical alterations, or any modifications will make all guarantees null and void. We cannot accept back any hair that has been installed, colored, washed, brushed, bleached, dyed, combed or cut. Inspect the hair WITHOUT unwrapping or running fingers through the bundles to ensure the product is to your satisfaction. If you are unsure, please show your stylist. If it is determined that Sassy Mitchell is at fault, we will refund or exchange at no additional cost to the customer.

Email your exchange request and then mail your unwanted products to Sassy Mitchell in the original packaging, in resell-able condition with a copy of your written exchange request. 

Send your hair back to us in a box (free at the post office) with signature confirmation to:



Once we have received your returned order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless Sassy Mitchell was at fault. For any questions regarding exchanges, please contact us via email at or call (678) 459-4260 Tuesday through Friday 10am-4pm eastern time.


SALE ITEMS: All items purchased on sale are final sales. There will be no refunds or exchanges on any items purchased during a sale.