EVERYTHING YOU WANT TO KNOW
EXCHANGE & RETURN POLICY
We are here to help you make the perfect choice and are pleased to accommodate refunds and exchanges.
If there has been an error on the part of Sassy Mitchell, we will provide a refund or exchange on all hair extensions that have not been opened, worn, or tampered with. To be eligible, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products or extensions.
Outside of this, all sales are final, and there are no refunds.
All exchanges must occur within 7 days of you receiving the hair. No exceptions. Do not remove the rubber bands from the hair. If rubber bands are removed, all exchanges will be void and not accepted.
Coloring, chemical alterations, or any modifications will make all guarantees null and void. We cannot accept back any hair that has been installed, colored, washed, brushed, bleached, dyed, combed, or cut.
Inspect the hair WITHOUT unwrapping or running fingers through the bundles to ensure the product is to your satisfaction. If you are unsure, please show your stylist. If it is determined that Sassy Mitchell is at fault, we will refund or exchange at no additional cost to the customer.
Email your exchange request and then mail your unwanted products to Sassy Mitchell in the original packaging, in resell-able condition, with a copy of your written exchange request.
Send your hair back to us in a box (free at the post office) with signature confirmation to:
300 SHADOW GLEN
MCDONOUGH, GA 30253 USA
Once we have received your returned order, we will contact you via email to process the exchange.
You are responsible for any exchange shipping fees unless Sassy Mitchell was at fault. For any questions regarding exchanges, please contact us via email at SassyMitchellCo@gmail.com or call (678) 459-4260 Tuesday through Friday 10AM — 4PM EST.
All items purchased on sale are final sale and will not be refunded or exchanged.