All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product, exchanges can be made within 7 days of receiving your order in original plastic packaged, resell-able condition with sales receipt. You must include a note with your name, phone number, and a written exchange request advising us of what you would like to exchange.
Send your hair back to us in a box (free at the post office) with signature confirmation to:
Once we have received your returned order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless Sassy Mitchell was the party at fault.
Inspect the hair without unwrapping the bundles or removing the rubber-bands to make sure the product is to your satisfaction. If you are unsure, please show your stylist. If it’s determined that Sassy Mitchell is the party at fault, we shall refund or exchange the product at no additional cost to the customer.
SALE ITEMS: All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.