We are here to help you make the perfect choice and are pleased to accommodate refunds and exchanges.

REFUNDS

If there has been an error on the part of Sassy Mitchell, we will provide a refund or exchange on all hair extensions that have not been opened, worn, or tampered with. To be eligible, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products or extensions.

Outside of this, all sales are final, and there are no refunds.

EXCHANGES 

All exchanges must occur within 7 days of you receiving the hair. No exceptions. Do not remove the rubber bands from the hair. If rubber bands are removed, all exchanges will be void and not accepted. 

Coloring, chemical alterations, or any modifications will make all guarantees null and void. We cannot accept back any hair that has been installed, colored, washed, brushed, bleached, dyed, combed, or cut. 

Inspect the hair WITHOUT unwrapping or running fingers through the bundles to ensure the product is to your satisfaction. If you are unsure, please show your stylist. If it is determined that Sassy Mitchell is at fault, we will refund or exchange at no additional cost to the customer.

Email your exchange request and then mail your unwanted products to Sassy Mitchell in the original packaging, in resell-able condition, with a copy of your written exchange request. 

Send your hair back to us in a box (free at the post office) with signature confirmation to:

SASSY MITCHELL

300 SHADOW GLEN

MCDONOUGH, GA 30253 USA

Once we have received your returned order, we will contact you via email to process the exchange.

You are responsible for any exchange shipping fees unless Sassy Mitchell was at fault. For any questions regarding exchanges, please contact us via email at SassyMitchellCo@gmail.com or call (678) 459-4260 Tuesday through Friday 10AM — 4PM EST.

SALE AND PROMOTION TERMS

All items purchased on sale are final sale and will not be refunded or exchanged. Sales and other promotional discounts or offerings cannot be combined. You cannot use multiple discounts at one time.

All promotional offers are for one-time use only. Code is may not be valid on Sale, New Arrivals, Holiday specials, or e-Gift cards. Shipping & handling, taxes, any international fees, and purchase of e-gift cards do not qualify towards the minimum purchase.

Promotional offers are not redeemable for cash, credit, e-gift cards nor are they valid toward previous purchases. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer due to system error or unforeseen problems. Subject to change without notice.

FREE SHIPPING

To receive free standard shipping in the U.S., add at least $380 USD of merchandise before tax and shipping charges will automatically be adjusted on qualifying orders at checkout. Shipping & handling, taxes, any international fees, and purchase of e-gift cards do not qualify.

This offer is not redeemable for cash, credit, e-gift cards nor are they valid toward previous purchases. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer due to system error or unforeseen problems. Subject to change without notice.